Privacy Policy
Last updated: 17 September 2026
This policy covers the Android game Netloom (package com.netloom.puzzle) and this website, both operated by .
Short version
The Game collects no personal data on its own. The only personal data we hold is the email address you enter when buying a Membership, together with the payment record the payment service sends us. There are no accounts, no advertising, no analytics and no tracking.
What we hold and why
| Data | Where from | Why | How long |
|---|---|---|---|
| Email address | You, on the payment page | To tie the Membership to you, show its access code, and answer support requests | While the Membership record exists; deleted on request |
| Payment record: amount, currency, Stripe payment id, time, and the billing country | The payment service (Stripe) | To activate the Membership, handle refunds, and meet reporting duties to Google Play for purchases started from the Game | As required for accounting |
| Access code and a random device identifier created by the Game | Generated by us / the Game | To turn the Membership on across your devices without an account | With the Membership record |
We never see card numbers or bank details: the payment page belongs to Stripe, which processes payments under its own policy.
Data stored on your device
The Game keeps one file in its private storage: cleared levels, stars, best times, daily results, hint count, settings, and — after activation — the Membership end date and the random device identifier. This file leaves your device only as part of your own Android backup, which we cannot read.
Network use
Puzzles are generated on your device; the Game is fully playable offline. It connects to our server for one thing: to check whether the Membership is active for this device, and to activate it after payment. Google Play may be contacted to show its information about alternative billing and to obtain a transaction reference, as its programme requires.
Sharing
We share purchase information only with Stripe (to take the payment) and with Google (a transaction reference, amount, currency and country for purchases started from the Game, as required by the Google Play alternative billing programme). We do not sell or otherwise share personal data.
Your rights
You can ask us at any time to show, correct, or delete the data we hold about your email address. Deleting the Membership record ends the Membership. Write to from the address in question.
Children
The Game and the Membership are intended for adults. We do not knowingly hold data about children.
Changes
Updates to this policy are posted here with a new date.